JOB DESCRIPTION:

　　Respond promptly to candidates/customers inquiries either by telephone and/or electronically

　　Handle and resolve customer/candidate requests, questions, and complaints frequently requiring analysis of situation to determine best use of resource

　　Knowledgeable of various client’s program and the role of other internal departments and able to provide information on behalf of external and internal policy and procedures

　　Process credit card payment transactions/create profiles assist with online application requests

　　Direct requests and unresolved issues to designated resource or appropriate personnel

　　Record detail of inquiries, comments and complaints

　　Follow-up on candidate interactions/unresolved issues

　　Provide Information on how to navigate various client’s websites and online applications

　　Troubleshoot and identify system errors and report them immediately to appropriate internal departments

　　Able to adapt to various system changes

 

CANDIDATE PROFILE:

　　Associates Degree preferred but not required

　　Customer service orientation

　　1 – 3 years customer service experience

　　Excellent communication skills –oral and written

　　Interpersonal skills

　　Listening skills

　　Problem analysis and problem-solving skills

　　Attention to detail and accuracy

　　Flexible

　　Initiative